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[Bug]: Cant connect Apps (iOS and Android) with server - "Failed to ping server" #678

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opened 2026-04-24 23:16:44 +02:00 by adam · 1 comment
adam commented 2026-04-24 23:16:44 +02:00
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Originally created by @PlzSpamMeNot on GitHub (Oct 4, 2022).

Describe the issue

Hello

I freshly setup a ABS server (v. 2.2.0) on my Synology NAS via Docker and it works pretty fine over web.
But when I try to connect via app (both, Android and iOS) I will get the error massage "Failed to ping server".

On each smartphone, I can reach the ABS server via web browser.
From the local network and also over internet.

I have no proxy in between, just the basic setup and port forwarding for external usage

Maybe it is a timing problem, could I extend the ping timeout on server?

Reference to app project issue: https://github.com/advplyr/audiobookshelf-app/issues/403

Steps to reproduce the issue

Audiobookshelf version

2.2.0

How are you running audiobookshelf?

Docker

Originally created by @PlzSpamMeNot on GitHub (Oct 4, 2022). ### Describe the issue Hello I freshly setup a ABS server (v. 2.2.0) on my Synology NAS via Docker and it works pretty fine over web. But when I try to connect via app (both, Android and iOS) I will get the error massage "Failed to ping server". On each smartphone, I can reach the ABS server via web browser. From the local network and also over internet. I have no proxy in between, just the basic setup and port forwarding for external usage Maybe it is a timing problem, could I extend the ping timeout on server? Reference to app project issue: https://github.com/advplyr/audiobookshelf-app/issues/403 ### Steps to reproduce the issue 1. ### Audiobookshelf version 2.2.0 ### How are you running audiobookshelf? Docker
adam added the bug label 2026-04-24 23:16:44 +02:00
adam closed this issue 2026-04-24 23:16:44 +02:00
adam commented 2026-04-24 23:16:45 +02:00
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@PlzSpamMeNot commented on GitHub (Oct 4, 2022):

https://github.com/advplyr/audiobookshelf-app/issues/403#issuecomment-1267304948

@PlzSpamMeNot commented on GitHub (Oct 4, 2022): https://github.com/advplyr/audiobookshelf-app/issues/403#issuecomment-1267304948
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Reference: starred/audiobookshelf#678
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