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Unable to upgrade Netbox from 2.9.7 to 2.10.2/Static Media Failure? #4433
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opened 2025-12-29 18:35:56 +01:00 by adam
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complexity: low
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topic: GraphQL
topic: Internationalization
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Reference: starred/netbox#4433
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Originally created by @CodyChell on GitHub (Jan 4, 2021).
Environment
Python Version 3.6.9
Netbox version 2.9.7
PostgreSQL version 10.15
OS Ubuntu 18.04.5 LTS
Steps to Reproduce
sudo -u netbox venv/bin/python3 netbox/manage.py migrate
(or using the upgrade.sh)
Expected Behavior
Complete the upgrade and DB migrations.
Observed Behavior
Tried to run this through the ./upgrade.sh script after pulling a new branch. Did also do apt update and upgrade before pulling master branch. Not sure why I am seeing this error.
Netbox is starting, but I am unable to get into the WebUI
This is what I get in the WebUI
Any help would be much appreciated.
@candlerb commented on GitHub (Jan 4, 2021):
"Static media failure" is a red herring - what's happened is that the database migration has failed to complete, due to invalid custom field data, which has stopped
upgrade.shfrom completing. I had a similar issue in #5573.Firstly you'll need to revert the database to the backup you took just before the upgrade, so that you can try again from scratch. A partial update will leave your database in a broken state; don't attempt to work from this point forwards.
Then you'll need to manually fix the custom field data in SQL so that it's valid - unfortunately the migrations are picky, and as you've seen, they will barf if anything is wrong. The error message was raised here:
That is: you have a custom field called "VM_ID", and you defined this to be an integer, but the default value is a string "VM ID listed in hypervisor inventory". You can set this either to be the empty string (no default), or to a valid integer like
0.sudo -u postgres psql netboxselect id,type,name,"default" from extras_customfield;At this point, you can run upgrade.sh again. If it barfs again, check the new error, revert the database again, apply all the old changes plus any new changes required, rinse and repeat.
@DanSheps commented on GitHub (Jan 5, 2021):
Thank you for your interest in NetBox. GitHub issues are intended for reporting reproducible bugs and requesting features, and must be submitted using one of the templates provided here. For general discussion, questions, or assistance with installation issues, please post to the discussions instead.