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Custom script remains in "running" state forever when log raises an exception #8497
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opened 2025-12-29 20:37:28 +01:00 by adam
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complexity: high
complexity: low
complexity: medium
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severity: high
severity: low
severity: medium
status: accepted
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status: blocked
status: duplicate
status: needs owner
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status: under review
topic: GraphQL
topic: Internationalization
topic: OpenAPI
topic: UI/UX
topic: cabling
topic: event rules
topic: htmx navigation
topic: industrialization
topic: migrations
topic: plugins
topic: scripts
topic: templating
topic: testing
type: bug
type: deprecation
type: documentation
type: feature
type: housekeeping
type: translation
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Reference: starred/netbox#8497
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Originally created by @candlerb on GitHub (Aug 23, 2023).
Originally assigned to: @jeremystretch on GitHub.
NetBox version
v3.5.8
Python version
3.8
Steps to Reproduce
Upload the following custom script and run it
Expected Behavior
Either the script to complete successfully, or for it to terminate with an error/exception.
Observed Behavior
The script remains in "running" / "Results pending..." state indefinitely.
If you navigate to the "Jobs" tab at

/extras/scripts/bug/Bug/jobs/, you see:In reality though, the script crashed. The error is visible with
journalctl -eu netbox-rq:But the netbox-rq worker is still running.
@jeremystretch commented on GitHub (Aug 23, 2023):
The root issue here is that the logging methods are not validating that the message passed is a string. In this instance, the prefix object is being stored directly in the script's log, which triggers the serialization failure. This is caught and handled the first time, however the invalid log data remains in place, and thus causes a repeat exception when we attempt to mark the job as failed.
We could clear out the script's log on failure, but that seems like it would do more harm than good. Instead, we can tweak the script's logging methods to force casting of the message to a string, which ensures it will be serializable.