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Firefox 112 can not load rack front/rear images - Authentication credentials were not provided #8209

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opened 2025-12-29 20:33:49 +01:00 by adam · 3 comments
adam commented 2025-12-29 20:33:49 +01:00
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Originally created by @jsalatiel on GitHub (Jun 19, 2023).

NetBox version

v3.5.3

Python version

3.8

Steps to Reproduce

Just try to load the rack page. The front and rear images wont load.
image

x-frame-options is set to SAMEORIGIN
image

Response returns:
Authentication credentials were not provided.

image

If I click Download SVG I can see the image

Also, google chrome works just fine.

Expected Behavior

It shoud display the image as expected

Observed Behavior

No images displayed.

Originally created by @jsalatiel on GitHub (Jun 19, 2023). ### NetBox version v3.5.3 ### Python version 3.8 ### Steps to Reproduce Just try to load the rack page. The front and rear images wont load. ![image](https://github.com/netbox-community/netbox/assets/5522389/6fad661e-cb6c-4344-9bc5-fbed506fe0e5) x-frame-options is set to SAMEORIGIN ![image](https://github.com/netbox-community/netbox/assets/5522389/bb8b61c0-079d-4712-9fa5-5443c2f14f01) Response returns: Authentication credentials were not provided. ![image](https://github.com/netbox-community/netbox/assets/5522389/43c4ab81-e8d0-471c-8c23-adc9917ad6a0) If I click Download SVG I can see the image Also, google chrome works just fine. ### Expected Behavior It shoud display the image as expected ### Observed Behavior No images displayed.
adam closed this issue 2025-12-29 20:33:49 +01:00
adam commented 2025-12-29 20:33:50 +01:00
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@kkthxbye-code commented on GitHub (Jun 19, 2023):

Thank you for opening a bug report. Unfortunately, the information you have provided is not sufficient for someone else to attempt to reproduce the reported behavior. Remember, each bug report must include detailed steps that someone else can follow on a clean, empty NetBox installation to reproduce the exact problem you're experiencing. These instructions should include the creation of any involved objects, any configuration changes, and complete accounting of the actions being taken. Also be sure that your report does not reference data on the public NetBox demo, as that is subject to change at any time by an outside party and cannot be relied upon for bug reports.

For reference, I tested with Firefox 114 and it works fine for me. Likely something outside netbox is messing it up.

@kkthxbye-code commented on GitHub (Jun 19, 2023): Thank you for opening a bug report. Unfortunately, the information you have provided is not sufficient for someone else to attempt to reproduce the reported behavior. Remember, each bug report must include detailed steps that someone else can follow on a clean, empty NetBox installation to reproduce the exact problem you're experiencing. These instructions should include the creation of any involved objects, any configuration changes, and complete accounting of the actions being taken. Also be sure that your report does not reference data on the public NetBox demo, as that is subject to change at any time by an outside party and cannot be relied upon for bug reports. For reference, I tested with Firefox 114 and it works fine for me. Likely something outside netbox is messing it up.
adam commented 2025-12-29 20:33:50 +01:00
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@jeremystretch commented on GitHub (Jun 23, 2023):

This is likely due to an error in your web server's configuration. Please see this entry on our wiki.

@jeremystretch commented on GitHub (Jun 23, 2023): This is likely due to an error in your web server's configuration. Please see [this entry](https://github.com/netbox-community/netbox/wiki/Common-Issues#rack-elevations-do-not-display-v27) on our wiki.
adam commented 2025-12-29 20:33:51 +01:00
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@jsalatiel commented on GitHub (Jun 23, 2023):

@jeremystretch I do not think it is a webserver problem, as i posted the configuration is as expected and works just fine on Chrome. Maybe a Firefox problem then.

@jsalatiel commented on GitHub (Jun 23, 2023): @jeremystretch I do not think it is a webserver problem, as i posted the configuration is as expected and works just fine on Chrome. Maybe a Firefox problem then.
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