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German Umlauts are not possible while creating a new tenant group #6369

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opened 2025-12-29 19:39:55 +01:00 by adam · 2 comments
adam commented 2025-12-29 19:39:55 +01:00
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Originally created by @tijuca on GitHub (Apr 17, 2022).

NetBox version

v3.2.1

Python version

3.10

Steps to Reproduce

I was trying to add an new tenant group in 3.2.1

  1. Go to Organization - Tenant Group
  2. Start adding a new tenant group
  3. Use e.g. "Mühlenstein" or "Großmann" as Name
  4. Try to finish adding a new group by click the button Create

Expected Behavior

In Germany ta tenat group can contain the typical German Umlauts "äüö" or also "ß". Also within the Description for a tenant group can contain such letters and I should be able to use them in this dialog.

Observed Behavior

I'm getting instead a server error page containing this message.

<class 'django.db.utils.NotSupportedError'>

conversion between UTF8 and SQL_ASCII is not supported
LINE 1: ..., 'create', 78, 5, NULL, NULL, 'Großmann', NULL, '{"created"...
                                                             ^

This error is also happen if you don't use a Umlaut within the name field but do use a Umlaut then within the description field.

I expect this error might be happen in other menus and dialog too but haven't figured out this.

Originally created by @tijuca on GitHub (Apr 17, 2022). ### NetBox version v3.2.1 ### Python version 3.10 ### Steps to Reproduce I was trying to add an new tenant group in 3.2.1 1. Go to Organization - Tenant Group 2. Start adding a new tenant group 3. Use e.g. "Mühlenstein" or "Großmann" as Name 4. Try to finish adding a new group by click the button Create ### Expected Behavior In Germany ta tenat group can contain the typical German Umlauts "äüö" or also "ß". Also within the Description for a tenant group can contain such letters and I should be able to use them in this dialog. ### Observed Behavior I'm getting instead a server error page containing this message. ``` <class 'django.db.utils.NotSupportedError'> conversion between UTF8 and SQL_ASCII is not supported LINE 1: ..., 'create', 78, 5, NULL, NULL, 'Großmann', NULL, '{"created"... ^ ``` This error is also happen if you don't use a Umlaut within the name field but do use a Umlaut then within the description field. I expect this error might be happen in other menus and dialog too but haven't figured out this.
adam closed this issue 2025-12-29 19:39:55 +01:00
adam commented 2025-12-29 19:39:56 +01:00
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@kkthxbye-code commented on GitHub (Apr 17, 2022):

Not a netbox bug, your database has been created with the SQL_ASCII encoding instead of UTF-8 for some reason.

See https://github.com/netbox-community/netbox/issues/7306

@kkthxbye-code commented on GitHub (Apr 17, 2022): Not a netbox bug, your database has been created with the SQL_ASCII encoding instead of UTF-8 for some reason. See https://github.com/netbox-community/netbox/issues/7306
adam commented 2025-12-29 19:39:56 +01:00
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@tijuca commented on GitHub (Apr 18, 2022):

@kkthxbye-code
Thanks, the linked issue was helpful, after converting the database I can create the wanted tenant groups.

@tijuca commented on GitHub (Apr 18, 2022): @kkthxbye-code Thanks, the linked issue was helpful, after converting the database I can create the wanted tenant groups.
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Reference: starred/netbox#6369
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