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Custom script execution stuck at "Results pending..." while Django reports template errors #5991
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opened 2025-12-29 19:35:24 +01:00 by adam
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topic: GraphQL
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Reference: starred/netbox#5991
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Originally created by @pn-pn on GitHub (Jan 24, 2022).
NetBox version
v3.1.6
Python version
3.9
Steps to Reproduce
1.1. Create a configmap with the custom script presented in the docs (https://netbox.readthedocs.io/en/stable/customization/custom-scripts/):
1.2. Mount the script in the values.yaml file:
Expected Behavior
The script should execute and show the output (any output) on the screen.
Observed Behavior
The script is stuck at "Results pending...", returns no output and makes no database changes.
GUI:

API (35 minutes have passed):

I initially tested it with a very simple "Hello World" script which took no input data and was supposed to log a string and return another, but I observed the same behavior.
I logged in directly to the Kubernetes pod and executed the script via CLI using the following command:
/opt/netbox/venv/bin/python3 manage.py runscript --data '{"site_name": "TEST", "switch_count": 1, "switch_model": 1}' docsscript.NewBranchScriptThough the script returned an error (because I don't have the necessary roles and objects set in place) the results from the CLI appeared in the GUI. I'm positive these are from the CLI because I used different input data in the GUI.
I turned on Django logging to see whether the app reports any errors and here's what I've got:
Please let me know if you need any additional information.
@kkthxbye-code commented on GitHub (Jan 24, 2022):
Did you mount the scripts in both the netbox and the worker deployments?
https://github.com/bootc/netbox-chart/blob/master/values.yaml#L541-L550
https://github.com/bootc/netbox-chart/blob/master/values.yaml#L703-L712
The netbox deployment schedules the script and the worker executes it. Both need to load the script from the filesystem.
@pn-pn commented on GitHub (Jan 24, 2022):
Works great now. Thank you.