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Napalm installed but Netbox states "NAPALM is not installed" #4458

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opened 2025-12-29 18:36:11 +01:00 by adam · 2 comments
adam commented 2025-12-29 18:36:11 +01:00
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Originally created by @dd1245 on GitHub (Jan 12, 2021).

  • Environment: 18.04.5 LTS
  • Python version: Python 3.6.9
  • NetBox version: NetBox 2.10.3

I cannot seem to get Netbox to use Napalm for gathering device information.

  1. I've configured the NAPALM variables in configuration.py
  2. Setup a platform which the correct Napalm driver.
  3. Created a device with this platform and a primary IP address
  4. I can see Napalm is installed (which was via pip3) and I can see the napalm modules listed as available in nbshell.
  5. Ensured that SSH to the device is possible from the Netbox server

However, when I click 'status' under devices I see

image

I get a similar issue on the API

image

Steps to Reproduce

  1. Click on a device
  2. Click on the status tab

Expected outcome

Information to be pulled via Napalm.

Actual result

Error message about Napalm not being installed.

I can't see anything in the Netbox documentation that would suggest Napalm specifically needs enabling anywhere else.

Originally created by @dd1245 on GitHub (Jan 12, 2021). * Environment: 18.04.5 LTS * Python version: Python 3.6.9 * NetBox version: NetBox 2.10.3 I cannot seem to get Netbox to use Napalm for gathering device information. 1. I've configured the NAPALM variables in configuration.py 2. Setup a platform which the correct Napalm driver. 3. Created a device with this platform and a primary IP address 4. I can see Napalm is installed (which was via pip3) and I can see the napalm modules listed as available in nbshell. 5. Ensured that SSH to the device is possible from the Netbox server However, when I click 'status' under devices I see ![image](https://user-images.githubusercontent.com/43221896/104332560-3697dc80-54e8-11eb-92e7-59cc2cda8f63.png) I get a similar issue on the API ![image](https://user-images.githubusercontent.com/43221896/104332640-4ca59d00-54e8-11eb-8afa-bf1a2852c262.png) ### Steps to Reproduce 1. Click on a device 2. Click on the status tab ### Expected outcome Information to be pulled via Napalm. ### Actual result Error message about Napalm not being installed. I can't see anything in the Netbox documentation that would suggest Napalm specifically needs enabling anywhere else.
adam closed this issue 2025-12-29 18:36:11 +01:00
adam commented 2025-12-29 18:36:12 +01:00
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@DanSheps commented on GitHub (Jan 13, 2021):

Thank you for your interest in NetBox. GitHub issues are intended for reporting reproducible bugs and requesting features, and must be submitted using one of the templates provided here. For general discussion, questions, or assistance with installation issues, please post to the discussions instead.

@DanSheps commented on GitHub (Jan 13, 2021): Thank you for your interest in NetBox. GitHub issues are intended for reporting reproducible bugs and requesting features, and must be submitted using one of the templates provided [here](https://github.com/netbox-community/netbox/issues/new/choose). For general discussion, questions, or assistance with installation issues, please post to the [discussions](https://github.com/netbox-community/netbox/discussions) instead.
adam commented 2025-12-29 18:36:12 +01:00
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@dd1245 commented on GitHub (Jan 13, 2021):

Hi. I did use the template you mentioned, apologies If I missed something?

@dd1245 commented on GitHub (Jan 13, 2021): Hi. I did use the template you mentioned, apologies If I missed something?
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