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Incident management tool and report Extract ? #4309

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opened 2025-12-29 18:34:39 +01:00 by adam · 2 comments
adam commented 2025-12-29 18:34:39 +01:00
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Originally created by @SATadsl on GitHub (Nov 29, 2020).

Environment

  • Python version:
  • NetBox version:

Proposed Functionality

Use Case

Database Changes

External Dependencies

Hello,

I really need your help can I have an integrated incident tool with NetBox ??

I mean like integrate an incident management tool that I can add with NetBox and if there is not can you please help me with a name for a good incident Management tool ? and also can I extract report from NetBox ?? please I need your help .

Best Regards

Originally created by @SATadsl on GitHub (Nov 29, 2020). <!-- NOTE: IF YOUR ISSUE DOES NOT FOLLOW THIS TEMPLATE, IT WILL BE CLOSED. This form is only for proposing specific new features or enhancements. If you have a general idea or question, please post to our mailing list instead of opening an issue: https://groups.google.com/g/netbox-discuss NOTE: Due to an excessive backlog of feature requests, we are not currently accepting any proposals which significantly extend NetBox's feature scope. Please describe the environment in which you are running NetBox. Be sure that you are running an unmodified instance of the latest stable release before submitting a bug report. --> ### Environment * Python version: * NetBox version: <!-- Describe in detail the new functionality you are proposing. Include any specific changes to work flows, data models, or the user interface. --> ### Proposed Functionality <!-- Convey an example use case for your proposed feature. Write from the perspective of a NetBox user who would benefit from the proposed functionality and describe how. ---> ### Use Case <!-- Note any changes to the database schema necessary to support the new feature. For example, does the proposal require adding a new model or field? (Not all new features require database changes.) ---> ### Database Changes <!-- List any new dependencies on external libraries or services that this new feature would introduce. For example, does the proposal require the installation of a new Python package? (Not all new features introduce new dependencies.) --> ### External Dependencies Hello, I really need your help can I have an integrated incident tool with NetBox ?? I mean like integrate an incident management tool that I can add with NetBox and if there is not can you please help me with a name for a good incident Management tool ? and also can I extract report from NetBox ?? please I need your help . Best Regards
adam closed this issue 2025-12-29 18:34:40 +01:00
adam commented 2025-12-29 18:34:40 +01:00
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@xkilian commented on GitHub (Nov 30, 2020):

Look at the documentation about reporting in Netbox.

Incident Management/Ticketing/workflow tools are not in scope by any means for netbox IMO. You may develop a plugin that serves as a connector between Netbox and ServiceNow, RequestTracker, JIRA or other ticketing system. There may be existing plugins, I do not know. If you are looking for a good general purpose ticketing system, start with Request Tracker, linking the two systems(Netbox and RT) should not be rocket science.

In any case, you should have tried the mailing list with this type of general question instead of creating an issue.

@xkilian commented on GitHub (Nov 30, 2020): Look at the documentation about reporting in Netbox. - [Documentation for reporting](https://netbox.readthedocs.io/en/stable/additional-features/reports/) - [Reporting collection, may have what you need](https://github.com/netbox-community/reports) - Look for the Netbox Day 2020 youtube videos to learn more about Netbox - https://github.com/hovodab/alrescha may be some integration you are looking for with regards to Netbox and Confluence. This is on my list of things to try. Incident Management/Ticketing/workflow tools are not in scope by any means for netbox IMO. You may develop a plugin that serves as a connector between Netbox and ServiceNow, RequestTracker, JIRA or other ticketing system. There may be existing plugins, I do not know. If you are looking for a good general purpose ticketing system, start with Request Tracker, linking the two systems(Netbox and RT) should not be rocket science. In any case, you should have tried the mailing list with this type of general question instead of creating an issue.
adam commented 2025-12-29 18:34:40 +01:00
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@jeremystretch commented on GitHub (Nov 30, 2020):

Thank you for your interest in NetBox. GitHub issues are intended for reporting reproducible bugs and requesting features, and must be submitted using one of the templates provided here. For general discussion, questions, or assistance with installation issues, please post to our mailing list instead.

@jeremystretch commented on GitHub (Nov 30, 2020): Thank you for your interest in NetBox. GitHub issues are intended for reporting reproducible bugs and requesting features, and must be submitted using one of the templates provided [here](https://github.com/netbox-community/netbox/issues/new/choose). For general discussion, questions, or assistance with installation issues, please post to our [mailing list](https://groups.google.com/forum/#!forum/netbox-discuss) instead.
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