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Server Error on object change #4110
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opened 2025-12-29 18:33:10 +01:00 by adam
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topic: GraphQL
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Reference: starred/netbox#4110
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Originally created by @Dimaqa on GitHub (Sep 17, 2020).
Environment
Steps to Reproduce
After update to 2.9 i have the same issues described in #2621 but also on creating\updating objects.
And on top of that there can be WRONG user in change log for object change.
This is pretty hard reproduce intentionally. It happens in less than 1% of requests but still happens.
Expected Behavior
The operation should not produce a internal server error.
Observed Behavior
Stack trace
@jeremystretch commented on GitHub (Sep 17, 2020):
This issue is pending closure as it does not conform to one of the provided templates as required by the contributing guide. If you'd like to request that your issue be re-opened, please first update the content so that it matches the appropriate template (this may require rewriting your issue entirely).
@jeremystretch commented on GitHub (Sep 21, 2020):
Thank you for opening a bug report. I was unable to reproduce the reported behavior on NetBox v2.9.3. Please re-confirm the reported behavior on the current stable release and adjust your post above as necessary. Remember to provide detailed steps that someone else can follow using a clean installation of NetBox to reproduce the issue. Remember to include the steps taken to create any initial objects or other data.
@Dimaqa commented on GitHub (Sep 22, 2020):
It happens with a big amount of requests, I've managed to reproduce it by running this code in parrallel for multiple /22 subnets
I've tested it on postgres 9.6 and 12 with local and remote installation
@Dimaqa commented on GitHub (Sep 22, 2020):
Also i've managed to get this error on bulk edition with 2000+ objects via netbox gui. That happened 2 times in a row, then completed succesfully.
Netbox exception was shown with the same stack trace in logs:
@Dimaqa commented on GitHub (Sep 23, 2020):
Sometimes this erros happens on creation with 502 permission denied
@arjenvri commented on GitHub (Oct 9, 2020):
Just like to backup this request, we are seeing the same issues with 2.9.3 and multiple API requests processed shortly after eachother.
@jeremystretch commented on GitHub (Oct 9, 2020):
@a-d-v just to clarify, you are also using LDAP authentication, correct?
@arjenvri commented on GitHub (Oct 9, 2020):
You are onto something! Yes indeed, also using LDAP authentication. Let me know if you need anything else.
@Dimaqa commented on GitHub (Oct 9, 2020):
Just FYI this error also happens for local users, but i can try to reproduce it with LDAP turned off
@Dimaqa commented on GitHub (Oct 9, 2020):
For now i've monkey patched netbox/extras/signals.py with
if hasattr(instance, 'to_objectchange') and request.user.is_authenticated:This ignores object changes, but at least i don't loose any data
@proudbro commented on GitHub (Nov 2, 2020):
I've catched the same bug and we are using LDAP authentication as well. Netbox v2.9.7
@mtbutler07 commented on GitHub (Nov 10, 2020):
Running into the same bug as well when updating multiple interfaces attributes on v2.9.9
Also using LDAP for authentication.
This was the response I received
A second request with the same data was successful.
@jeremystretch commented on GitHub (Nov 10, 2020):
Can we get someone who's experiencing the issue to volunteer to tackle this bug? It's going to be very difficult and time-consuming for someone else to reproduce and troubleshoot.
@mtbutler07 commented on GitHub (Nov 12, 2020):
I've been digging into this the past few days and wrote a quick script that can mostly reproduce the issue.
This script will create a device, assign multiple interfaces concurrently using httpx, delete the device, and print the response.
Output
I'm seeing about 1-3 failed requests in batches of 100.
I'm not exactly sure how to troubleshoot this on the NetBox side but hopefully this script can be useful to someone with that knowledge so they can recreate the problem at least .
@stale[bot] commented on GitHub (Dec 28, 2020):
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. NetBox is governed by a small group of core maintainers which means not all opened issues may receive direct feedback. Please see our contributing guide.
@stale[bot] commented on GitHub (Jan 12, 2021):
This issue has been automatically closed due to lack of activity. In an effort to reduce noise, please do not comment any further. Note that the core maintainers may elect to reopen this issue at a later date if deemed necessary.