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Unable to view visualization in rack (front and rear) after update to 2.7.3 #3286

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opened 2025-12-29 18:27:26 +01:00 by adam · 1 comment
adam commented 2025-12-29 18:27:26 +01:00
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Originally created by @madeus on GitHub (Feb 6, 2020).

Environment

  • Centos: 7.7
  • PostgreSQL: 9.2.24
  • Python version: 3.6
  • NetBox version: 2.7.3

Steps to Reproduce

  1. Update from 2.6.9 to 2.7.3 (or 2.7.4)

During the update I can see in the log:

Validating Python dependencies (pip3 check)...
flex 6.13.2 has requirement click<7,>=3.3, but you have click 7.0.
flex 6.13.2 has requirement PyYAML<4,>=3.11, but you have pyyaml 5.3.
******** PLEASE FIX THE DEPENDENCIES BEFORE CONTINUING ********
* Manually install newer version(s) of the highlighted packages
* so that 'pip3 check' passes. For more information see:
* https://github.com/pypa/pip/issues/988

So I uninstalled click 7.0 and installed click version 3.3 and PyYAML version 3.13. Then I did the update again. And again in log I see:

ERROR: flex 6.13.2 has requirement PyYAML<4,>=3.11, but you'll have pyyaml 5.3 which is incompatible.
Installing collected packages: PyYAML
 Attempting uninstall: PyYAML
   Found existing installation: PyYAML 3.13
   Uninstalling PyYAML-3.13:
     Successfully uninstalled PyYAML-3.13
   Running setup.py install for PyYAML ... done
Successfully installed PyYAML-5.3
Validating Python dependencies (pip3 check)...
flex 6.13.2 has requirement PyYAML<4,>=3.11, but you have pyyaml 5.3.
******** PLEASE FIX THE DEPENDENCIES BEFORE CONTINUING ********
* Manually install newer version(s) of the highlighted packages
* so that 'pip3 check' passes. For more information see:
* https://github.com/pypa/pip/issues/988

Expected Behavior

Full view (visualization) of the rack panel as here:
https://github.com/netbox-community/netbox/blob/develop/docs/media/screenshot2.png

Interestingly, when I use the API, the rack shows up correctly: /api/dcim/racks/same_id/elevation/?render=svg

Observed Behavior

Rack panel (front and rear) is empty and not clickable (should be).

Originally created by @madeus on GitHub (Feb 6, 2020). <!-- NOTE: IF YOUR ISSUE DOES NOT FOLLOW THIS TEMPLATE, IT WILL BE CLOSED. This form is only for reproducible bugs. If you need assistance with NetBox installation, or if you have a general question, DO NOT open an issue. Instead, post to our mailing list: https://groups.google.com/forum/#!forum/netbox-discuss Please describe the environment in which you are running NetBox. Be sure that you are running an unmodified instance of the latest stable release before submitting a bug report. --> ### Environment * Centos: 7.7 * PostgreSQL: 9.2.24 * Python version: 3.6 * NetBox version: 2.7.3 <!-- Describe in detail the exact steps that someone else can take to reproduce this bug using the current stable release of NetBox (or the current beta release where applicable). Begin with the creation of any necessary database objects and call out every operation being performed explicitly. If reporting a bug in the REST API, be sure to reconstruct the raw HTTP request(s) being made: Don't rely on a wrapper like pynetbox. --> ### Steps to Reproduce 1. Update from 2.6.9 to 2.7.3 (or 2.7.4) During the update I can see in the log: ``` Validating Python dependencies (pip3 check)... flex 6.13.2 has requirement click<7,>=3.3, but you have click 7.0. flex 6.13.2 has requirement PyYAML<4,>=3.11, but you have pyyaml 5.3. ******** PLEASE FIX THE DEPENDENCIES BEFORE CONTINUING ******** * Manually install newer version(s) of the highlighted packages * so that 'pip3 check' passes. For more information see: * https://github.com/pypa/pip/issues/988 ``` So I uninstalled click 7.0 and installed click version 3.3 and PyYAML version 3.13. Then I did the update again. And again in log I see: ``` ERROR: flex 6.13.2 has requirement PyYAML<4,>=3.11, but you'll have pyyaml 5.3 which is incompatible. Installing collected packages: PyYAML Attempting uninstall: PyYAML Found existing installation: PyYAML 3.13 Uninstalling PyYAML-3.13: Successfully uninstalled PyYAML-3.13 Running setup.py install for PyYAML ... done Successfully installed PyYAML-5.3 Validating Python dependencies (pip3 check)... flex 6.13.2 has requirement PyYAML<4,>=3.11, but you have pyyaml 5.3. ******** PLEASE FIX THE DEPENDENCIES BEFORE CONTINUING ******** * Manually install newer version(s) of the highlighted packages * so that 'pip3 check' passes. For more information see: * https://github.com/pypa/pip/issues/988 ``` ### Expected Behavior Full view (visualization) of the rack panel as here: https://github.com/netbox-community/netbox/blob/develop/docs/media/screenshot2.png Interestingly, when I use the API, the rack shows up correctly: /api/dcim/racks/same_id/elevation/?render=svg ### Observed Behavior Rack panel (front and rear) is empty and not clickable (should be).
adam closed this issue 2025-12-29 18:27:26 +01:00
adam commented 2025-12-29 18:27:27 +01:00
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@DanSheps commented on GitHub (Feb 7, 2020):

Thank you for your interest in NetBox. GitHub issues are intended for reporting reproducible bugs and requesting features, and must be submitted using one of the templates provided here. For general discussion, questions, or assistance with installation issues, please post to our mailing list instead.

@DanSheps commented on GitHub (Feb 7, 2020): Thank you for your interest in NetBox. GitHub issues are intended for reporting reproducible bugs and requesting features, and must be submitted using one of the templates provided [here](https://github.com/digitalocean/netbox/issues/new/choose). For general discussion, questions, or assistance with installation issues, please post to our [mailing list](https://groups.google.com/forum/#!forum/netbox-discuss) instead.
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