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Internal Server Error, Upgrade from 2.1.2 to Master Branch 2.2.4 #1374

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opened 2025-12-29 16:31:52 +01:00 by adam · 1 comment
adam commented 2025-12-29 16:31:52 +01:00
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Originally created by @ckupe on GitHub (Nov 1, 2017).

Issue type

[ ] Feature request
[ X ] Bug report
[ ] Documentation

Environment

  • Python version: 2.7.13
  • NetBox version: 2.1.2 Upgrading to v2.2.4 main branch via GIT
    Ubuntu LTS 16.04

We had a couple custom fields added via Django administration, running everything as root and configured as per the documentation via GIT. Using NGINX for reverse proxying the HTTPS requests.
We also had a couple public keys for the "secrets" section, but didn't really use it.

Description

While upgrading from 2.1.2 to latest master branch via GIT as per this documentation:
http://netbox.readthedocs.io/en/stable/installation/upgrading/
Starting from "Option B"

After finishing the last step of "supervisorctl restart netbox",
going to the site gives a straight "Internal Server Error"

Logs from /var/log/supervisor/netbox-stderr.....log:
https://pastebin.com/EMBkdeVc
netbox-stderr---supervisor-K3pyDn.log

Originally created by @ckupe on GitHub (Nov 1, 2017). ### Issue type [ ] Feature request [ X ] Bug report [ ] Documentation ### Environment * Python version: 2.7.13 * NetBox version: 2.1.2 Upgrading to v2.2.4 main branch via GIT Ubuntu LTS 16.04 We had a couple custom fields added via Django administration, running everything as root and configured as per the documentation via GIT. Using NGINX for reverse proxying the HTTPS requests. We also had a couple public keys for the "secrets" section, but didn't really use it. ### Description While upgrading from 2.1.2 to latest master branch via GIT as per this documentation: http://netbox.readthedocs.io/en/stable/installation/upgrading/ Starting from "Option B" After finishing the last step of "supervisorctl restart netbox", going to the site gives a straight "Internal Server Error" Logs from /var/log/supervisor/netbox-stderr.....log: https://pastebin.com/EMBkdeVc [netbox-stderr---supervisor-K3pyDn.log](https://github.com/digitalocean/netbox/files/1435511/netbox-stderr---supervisor-K3pyDn.log)
adam closed this issue 2025-12-29 16:31:52 +01:00
adam commented 2025-12-29 16:31:52 +01:00
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@jeremystretch commented on GitHub (Nov 1, 2017):

Thank you for your interest in NetBox. GitHub issues are intended for reporting reproducible bugs and requesting features, and must be submitted using the template provided here. For general discussion, questions, or assistance with installation issues, please post to our mailing list.

@jeremystretch commented on GitHub (Nov 1, 2017): Thank you for your interest in NetBox. GitHub issues are intended for reporting reproducible bugs and requesting features, and must be submitted using the template provided [here](https://raw.githubusercontent.com/digitalocean/netbox/develop/.github/ISSUE_TEMPLATE.md). For general discussion, questions, or assistance with installation issues, please post to our [mailing list](https://groups.google.com/forum/#!forum/netbox-discuss).
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Reference: starred/netbox#1374
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