From 900f4b7b75b1334b5cf8b6755a6d2c3527038e62 Mon Sep 17 00:00:00 2001
From: Kristoffer Dalby <kristoffer@dalby.cc>
Date: Thu, 5 Feb 2026 11:32:08 +0000
Subject: [PATCH] github: add support-request automation workflow

Add workflow that automatically closes issues labeled as
support-request with a message directing users to Discord
for configuration and support questions.

The workflow:
- Triggers when support-request label is added
- Posts a comment explaining this tracker is for bugs/features
- Links to documentation and Discord
- Closes the issue as "not planned"
---
 .github/label-response/support-request.md | 15 ++++++++++++
 .github/workflows/support-request.yml     | 30 +++++++++++++++++++++++
 2 files changed, 45 insertions(+)
 create mode 100644 .github/label-response/support-request.md
 create mode 100644 .github/workflows/support-request.yml

diff --git a/.github/label-response/support-request.md b/.github/label-response/support-request.md
new file mode 100644
index 00000000..cdd93b30
--- /dev/null
+++ b/.github/label-response/support-request.md
@@ -0,0 +1,15 @@
+Thank you for reaching out.
+
+This issue tracker is used for **bug reports and feature requests** only. Your question appears to be a support or configuration question rather than a bug report.
+
+For help with setup, configuration, or general questions, please visit our [Discord community](https://discord.gg/c84AZQhmpx) where the community and maintainers can assist you in real-time.
+
+**Before posting in Discord, please check:**
+
+- [Documentation](https://headscale.net/)
+- [FAQ](https://headscale.net/stable/faq/)
+- [Debugging and Troubleshooting Guide](https://headscale.net/stable/ref/debug/)
+
+If after troubleshooting you determine this is actually a bug, please open a new issue with the required debug information from the troubleshooting guide.
+
+This issue has been automatically closed.
diff --git a/.github/workflows/support-request.yml b/.github/workflows/support-request.yml
new file mode 100644
index 00000000..1e6af893
--- /dev/null
+++ b/.github/workflows/support-request.yml
@@ -0,0 +1,30 @@
+name: Support Request - Close Issue
+
+on:
+  issues:
+    types: [labeled]
+
+jobs:
+  close-support-request:
+    if: >-
+      github.event.label.name == 'support-request' &&
+      github.repository == 'juanfont/headscale'
+    runs-on: ubuntu-latest
+    permissions:
+      issues: write
+      contents: read
+    steps:
+      - name: Checkout repository
+        uses: actions/checkout@11bd71901bbe5b1630ceea73d27597364c9af683 # v4.2.2
+        with:
+          sparse-checkout: .github/label-response/support-request.md
+          sparse-checkout-cone-mode: false
+
+      - name: Post comment and close issue
+        run: |
+          gh issue comment "$NUMBER" --body-file .github/label-response/support-request.md
+          gh issue close "$NUMBER" --reason "not planned"
+        env:
+          GH_TOKEN: ${{ secrets.GITHUB_TOKEN }}
+          GH_REPO: ${{ github.repository }}
+          NUMBER: ${{ github.event.issue.number }}