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[Bug]: Plappa app not reporting user activity or playback method #2741

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opened 2026-04-25 00:10:07 +02:00 by adam · 2 comments
adam commented 2026-04-25 00:10:07 +02:00
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Originally created by @Jdiesel87 on GitHub (May 1, 2025).

What happened?

Client using the iOS app Plappa does not show up in the user page as been active or last seen. Listening sessions do show activity but the playback method is listed as "unknown". I realized this is probably a Plappa issue but I wanted to open a request here just to make sure and be able to pass any info onto the open bug request on the Plappa github.

What did you expect to happen?

Expectation would be that active playback on the Plappa app would appear in the AudioBookShelf users dashboard as long as there is an active connection.

Steps to reproduce the issue

  1. This occurs on Plappa 1.5.2
  2. I'm a new user of the app and can't confirm if this is a new or existing bug

Audiobookshelf version

2.21.0

How are you running audiobookshelf?

Docker

What OS is your Audiobookshelf server hosted from?

Linux

If the issue is being seen in the UI, what browsers are you seeing the problem on?

Chrome

Logs

2025-04-30 12:07:40.719

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate. (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' }

2025-04-30 12:09:54.638

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at onfinish (/node_modules/express/lib/response.js:1088:50) at AsyncResource.runInAsyncScope (node:async_hooks:206:9) at listener (/node_modules/on-finished/index.js:170:15) at onFinish (/node_modules/on-finished/index.js:101:5) at callback (/node_modules/ee-first/index.js:55:10) at Socket.onevent (/node_modules/ee-first/index.js:93:5) at Socket.emit (node:events:536:35) at emitErrorNT (node:internal/streams/destroy:169:8) at emitErrorCloseNT (node:internal/streams/destroy:128:3) { code: 'ECONNABORTED' }

2025-04-30 12:12:05.386

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate. (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' }

2025-04-30 12:14:20.210

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at onfinish (/node_modules/express/lib/response.js:1088:50) at AsyncResource.runInAsyncScope (node:async_hooks:206:9) at listener (/node_modules/on-finished/index.js:170:15) at onFinish (/node_modules/on-finished/index.js:101:5) at callback (/node_modules/ee-first/index.js:55:10) at Socket.onevent (/node_modules/ee-first/index.js:93:5) at Socket.emit (node:events:536:35) at emitErrorNT (node:internal/streams/destroy:169:8) at emitErrorCloseNT (node:internal/streams/destroy:128:3) { code: 'ECONNABORTED' }

2025-04-30 12:16:35.564

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate. (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' }

2025-04-30 12:24:41.150

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate. (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' }

2025-04-30 12:26:51.890

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate. (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' }

2025-04-30 12:29:07.894

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate. (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' }

2025-04-30 12:34:37.645

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at onfinish (/node_modules/express/lib/response.js:1088:50) at AsyncResource.runInAsyncScope (node:async_hooks:206:9) at listener (/node_modules/on-finished/index.js:170:15) at onFinish (/node_modules/on-finished/index.js:101:5) at callback (/node_modules/ee-first/index.js:55:10) at Socket.onevent (/node_modules/ee-first/index.js:93:5) at Socket.emit (node:events:536:35) at emitErrorNT (node:internal/streams/destroy:169:8) at emitErrorCloseNT (node:internal/streams/destroy:128:3) { code: 'ECONNABORTED' }

2025-04-30 16:18:05.215

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate. (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' }

2025-04-30 16:20:47.633

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate. (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' }

2025-04-30 16:34:53.412

ERROR

[LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate. (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' }

DEBUG

[ApiCacheManager] Array.afterUpsert: Clearing cache


### Additional Notes

_No response_
Originally created by @Jdiesel87 on GitHub (May 1, 2025). ### What happened? Client using the iOS app Plappa does not show up in the user page as been active or last seen. Listening sessions do show activity but the playback method is listed as "unknown". I realized this is probably a Plappa issue but I wanted to open a request here just to make sure and be able to pass any info onto the open bug request on the Plappa github. ### What did you expect to happen? Expectation would be that active playback on the Plappa app would appear in the AudioBookShelf users dashboard as long as there is an active connection. ### Steps to reproduce the issue 1. This occurs on Plappa 1.5.2 2. I'm a new user of the app and can't confirm if this is a new or existing bug ### Audiobookshelf version 2.21.0 ### How are you running audiobookshelf? Docker ### What OS is your Audiobookshelf server hosted from? Linux ### If the issue is being seen in the UI, what browsers are you seeing the problem on? Chrome ### Logs 2025-04-30 12:07:40.719 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate.<anonymous> (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' } 2025-04-30 12:09:54.638 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at onfinish (/node_modules/express/lib/response.js:1088:50) at AsyncResource.runInAsyncScope (node:async_hooks:206:9) at listener (/node_modules/on-finished/index.js:170:15) at onFinish (/node_modules/on-finished/index.js:101:5) at callback (/node_modules/ee-first/index.js:55:10) at Socket.onevent (/node_modules/ee-first/index.js:93:5) at Socket.emit (node:events:536:35) at emitErrorNT (node:internal/streams/destroy:169:8) at emitErrorCloseNT (node:internal/streams/destroy:128:3) { code: 'ECONNABORTED' } 2025-04-30 12:12:05.386 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate.<anonymous> (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' } 2025-04-30 12:14:20.210 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at onfinish (/node_modules/express/lib/response.js:1088:50) at AsyncResource.runInAsyncScope (node:async_hooks:206:9) at listener (/node_modules/on-finished/index.js:170:15) at onFinish (/node_modules/on-finished/index.js:101:5) at callback (/node_modules/ee-first/index.js:55:10) at Socket.onevent (/node_modules/ee-first/index.js:93:5) at Socket.emit (node:events:536:35) at emitErrorNT (node:internal/streams/destroy:169:8) at emitErrorCloseNT (node:internal/streams/destroy:128:3) { code: 'ECONNABORTED' } 2025-04-30 12:16:35.564 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate.<anonymous> (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' } 2025-04-30 12:24:41.150 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate.<anonymous> (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' } 2025-04-30 12:26:51.890 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate.<anonymous> (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' } 2025-04-30 12:29:07.894 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate.<anonymous> (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' } 2025-04-30 12:34:37.645 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at onfinish (/node_modules/express/lib/response.js:1088:50) at AsyncResource.runInAsyncScope (node:async_hooks:206:9) at listener (/node_modules/on-finished/index.js:170:15) at onFinish (/node_modules/on-finished/index.js:101:5) at callback (/node_modules/ee-first/index.js:55:10) at Socket.onevent (/node_modules/ee-first/index.js:93:5) at Socket.emit (node:events:536:35) at emitErrorNT (node:internal/streams/destroy:169:8) at emitErrorCloseNT (node:internal/streams/destroy:128:3) { code: 'ECONNABORTED' } 2025-04-30 16:18:05.215 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate.<anonymous> (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' } 2025-04-30 16:20:47.633 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate.<anonymous> (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' } 2025-04-30 16:34:53.412 ERROR [LibraryItemController] Failed to download file "/Storage/media/audiobooks/Ben Westhoff/Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic/Ben Westhoff - Fentanyl, Inc. - How Rogue Chemists Are Creating the Deadliest Wave of the Opioid Epidemic.m4b" Error: Request aborted at onaborted (/node_modules/express/lib/response.js:1052:15) at Immediate.<anonymous> (/node_modules/express/lib/response.js:1094:9) at process.processImmediate (node:internal/timers:483:21) { code: 'ECONNABORTED' } DEBUG [ApiCacheManager] Array.afterUpsert: Clearing cache ``` ### Additional Notes _No response_
adam added the bug label 2026-04-25 00:10:07 +02:00
adam closed this issue 2026-04-25 00:10:08 +02:00
adam commented 2026-04-25 00:10:08 +02:00
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@nichwall commented on GitHub (May 1, 2025):

This is an issue with Plappa. The "active user" requires the websocket connection to be used. Plappa uses the API a bit weird, more information in https://github.com/advplyr/audiobookshelf/issues/4196#issuecomment-2797497694

@nichwall commented on GitHub (May 1, 2025): This is an issue with Plappa. The "active user" requires the websocket connection to be used. Plappa uses the API a bit weird, more information in https://github.com/advplyr/audiobookshelf/issues/4196#issuecomment-2797497694
adam commented 2026-04-25 00:10:08 +02:00
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@Jdiesel87 commented on GitHub (May 1, 2025):

I missed this over on the Plappa repo, thanks! This topic can be closed, I'll follow things over there.

@Jdiesel87 commented on GitHub (May 1, 2025): I missed this over on the Plappa repo, thanks! This topic can be closed, I'll follow things over there.
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Reference: starred/audiobookshelf#2741
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