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[Bug]: download complete but cant create library item (ios) #776
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Reference: starred/audiobookshelf-app#776
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Originally created by @xanthos84 on GitHub (Nov 27, 2023).
Describe the issue
downloading items does not work on last version
ios 0.9.67 / 0.9.68
Steps to reproduce the issue
Audiobookshelf version
2.5 server 0.9.67/0.9.68 ios
How are you running audiobookshelf?
Docker
@advplyr commented on GitHub (Nov 27, 2023):
Have you tried with several different books of different formats? What format is the book you are trying? Are you using your local network or a proxy?
@github-e51 commented on GitHub (Nov 27, 2023):
different books / "hörbücher" , all in mp3 files...
what you mean with format of the book?
its on my server which i access through a reverse proxy.
@advplyr commented on GitHub (Nov 27, 2023):
Have you tried downloading on your local ip address instead of through the proxy?
@github-e51 commented on GitHub (Nov 27, 2023):
well i can try it, but i need to adjust my network settings - as the server is not directly accessable (only through reverse proxy)
@github-e51 commented on GitHub (Nov 27, 2023):
okay i tried with direct access without reverse proxy involved,
same error!
its downloading.. but on 100% its complaining about creating library item..
@advplyr commented on GitHub (Nov 27, 2023):
What iOS device are you using and what version? Is it stock? and do you have another device you can test on?
@xanthos84 commented on GitHub (Nov 27, 2023):
I already tested on my two iOS devices...
a iPhone 14 Pro 17.1.1
and iPad Pro 11" 2021 M1 model with 17.1
@xanthos84 commented on GitHub (Nov 27, 2023):
maybe to add, they are both self-signed versions of the app as there is no free slot on the testflight beta
@xanthos84 commented on GitHub (Nov 27, 2023):
report: tried 0.9.68 but same error after downloading...
@advplyr commented on GitHub (Nov 27, 2023):
Are you able to open the browser and download successfully from the website?
@xanthos84 commented on GitHub (Nov 27, 2023):
yes that works fine for single files and for complete packages (zip).
@advplyr commented on GitHub (Nov 27, 2023):
When you press download in the mobile app you should see a bunch of logs in the server that your user is downloading files.
[LibraryItemController] User "${req.user.username}" requested file download at "${libraryFile.metadata.path}"Check if you see a log like that on your server.
@xanthos84 commented on GitHub (Nov 27, 2023):
yes, looks like:
audiobookshelf-audiobookshelf-1 | [2023-11-27 20:01:10] INFO: [LibraryItemController] User "xanthos" requested file download at "/audiobooks/2023/Louise Hay - Affirmationen - Die lebensverändernde Kraft deiner Gedanken/16 - Kapitel 16.mp3" audiobookshelf-audiobookshelf-1 | [2023-11-27 20:01:10] INFO: [LibraryItemController] User "xanthos" requested file download at "/audiobooks/2023/Louise Hay - Affirmationen - Die lebensverändernde Kraft deiner Gedanken/28 - Kapitel 28.mp3" audiobookshelf-audiobookshelf-1 | [2023-11-27 20:01:10] INFO: [LibraryItemController] User "xanthos" requested file download at "/audiobooks/2023/Louise Hay - Affirmationen - Die lebensverändernde Kraft deiner Gedanken/13 - Kapitel 13.mp3"but ends with that line above..
@kymahi commented on GitHub (Dec 9, 2023):
A user of mine is also getting this error on Android. Download completed, but cannot create a library item on the device.
Happening with an m4b file.
@xanthos84 commented on GitHub (Jan 30, 2024):
this is still an issue with the newest app on iOS + newest server version!
"item downloaded but failed to create library item".
server version 2.7.2
ios 0.9.71 (even though it shows 0.9.70 in app, i guess someone did not change the value)
happens on every mp3 on the server.
i can download the items fine on any browser on windows/mac.
the server log just shows that the files were requested by the user.
no more log when the error shows up (even log lvl is debug...)
maybe you can add more debug log lines around the method...
@Jeor commented on GitHub (Mar 25, 2024):
Having same issue
Server 2.8.1
ios (self signed) 0.9.73-beta
@soberhofer commented on GitHub (Apr 8, 2024):
Having the same issue. App is signed and installed using a valid dev certificate. How can I further troubleshoot this?
@soberhofer commented on GitHub (Apr 16, 2024):
As an additional Information: When the download finishes and i get the error, the following is logged by the kernel on the iPhone:
Sandbox: Audiobookshelf(10645) deny(1) file-write-unlink /private/var/mobile/Library/Caches/com.apple.nsurlsessiond/Downloads/com.audiobookshelf.app.XXXXXXX/CFNetworkDownload_ZcBCsm.tmp@jerry00020001 commented on GitHub (May 19, 2024):
Also getting this error, only happens on my wife's phone, any book. Tried hostname, then IP. Tried deleting app and re-installing. Tried creating a second account, issue still persists. Tried restarting iPhone. re-scanning book. works fine on my phone.
@clincher61 commented on GitHub (May 22, 2024):
Also getting this error. Client version 0.9.74. Server version 2.9.0. Every attempt to download a book yields "Item download complete but failed to create library item" error message on the client. App is personally signed and sideloaded (not part of the test flight beta). iOS 17.4.1.
I suspect this may have something to do with personally signed apps as it sounds like everyone reporting above is not in the Test Flight beta. ?
@cofifield commented on GitHub (Jun 4, 2024):
TLDR: Use AltStore to sideload the app.
I have found the root cause of this problem. It is occurring due to a missing sandbox entitlement which seems to be coming from how users are choosing to sideload their app. It is not an application bug/build/configuration issue. At this time I have tested Sideloadly and AltStore with sideloading via Altstore being the solution. Other sideloading methods may work but I have not tested them.
When building the application from source and deploying to a simulator or physical device, we can review the console logs while attempting to download a file from the server. A proper download looks like this:
⚡️ [log] - Local library item {"serverConnectionConfigId":"aHR0cHM6Ly9hYi5jZi1sLmNvbUBjb2ZpZmllbGQ=","localFiles":[{"size":482114117,"contentUrl":"file:///var/mobile/Containers/Data/Application/608A8FB7-6BA5-4393-9761-92B505875F5B/Documents/9550e1ac-ebc0-4b6e-b233-8a563aa379be/Harry%20Potter%20and%20the%20Philosopher's%20Stone%20-%20Harry%20Potter%20and%20the%20Philosopher's%20Stone.m4b","id":"9550e1ac-ebc0-4b6e-b233-8a563aa379be_SGFycnkgUG90dGVyIGFuZCB0aGUgUGhpbG9zb3BoZXIncyBTdG9uZSAtIEhhcnJ5IFBvdHRlciBhbmQgdGhlIFBoaWxvc29waGVyJ3MgU3RvbmUubTRi","filename":"Harry Potter and the Philosopher's Stone - Harry Potter and the Philosopher's Stone.m4b","basePath":"Harry Potter and the Philosopher's Stone - Harry Potter and the Philosopher's Stone.m4b","mimeType":"audio/mp4"},{"mimeType":"image/jpg","contentUrl":"file:///var/mobile/Containers/Data/Application/608A8FB7-6BA5-4393-9761-92B505875F5B/Documents/9550e1ac-ebc0-4b6e-b233-8a563aa379be/cover.jpg","id":"9550e1ac-ebc0-4b6e-b233-8a563aa379be_Y292ZXIuanBn","filename":"cover.jpg","basePath":"cover.jpg","size":32016}],"serverAddress":"https://your-server-here.com","isLocal":true,"libraryItemId":"9550e1ac-ebc0-4b6e-b233-8a563aa379be","contentUrl":"file:///var/mobile/Containers/Data/Application/608A8FB7-6BA5-4393-9761-92B505875F5B/Documents/9550e1ac-ebc0-4b6e-b233-8a563aa379be/","media":{"audioFiles":[{"index":1,"metadata":{"filename":"Harry Potter and the Philosopher's Stone - Harry Potter and the Philosopher's Stone.m4b","ext":".m4b","relPath":"Harry Potter and the Philosopher's Stone - Harry Potter and the Philosopher's Stone.m4b","path":"/audiobooks/J.K. Rowling/Harry Potter/1 - Harry Potter and the Philosopher's Stone/Harry Potter and the Philosopher's Stone - Harry Potter and the Philosopher's Stone.m4b","size":482114117},"ino":"36522"}],"tags":[],"ebookFile":null,"metadata":{"explicit":false,"authors":[{"name":"J.K. Rowling","id":"e414a5ac-0cc7-42b9-b410-ac6c8d609f7c","coverPath":null}],"isbn":null,"publishedYear":"1997","genres":["Academy","Portal Fantasy (YA)"],"language":"English","authorName":"J.K. Rowling","publisher":"Pottermore Publishing","narratorName":"Stephen Fry","subtitle":null,"asin":"B079TM3YHV","title":"01 Harry Potter and the Philosopher's Stone","authorNameLF":"Rowling, J.K.","publishedDate":null,"narrators":["Stephen Fry"],"feedUrl":null,"seriesName":"Harry Potter #1","author":null,"description":"Unabridged"},"size":482114117,"episodes":[],"autoDownloadEpisodes":null,"libraryItemId":"9550e1ac-ebc0-4b6e-b233-8a563aa379be","chapters":[{"end":28.813991,"id":0,"title":"Opening Credits","start":0},{"end":1928.717982,"id":1,"title":"Chapter 1: The Boy Who Lived","start":28.813991},{"end":3258.663968,"id":2,"title":"Chapter 2: The Vanishing Glass","start":1928.717982},{"end":4775.994966,"id":3,"title":"Chapter 3: The Letters from No One","start":3258.663968},{"end":6246.165964,"id":4,"title":"Chapter 4: The Keeper of the Keys","start":4775.994966},{"end":8890.128957,"id":5,"title":"Chapter 5: Diagon Alley","start":6246.165964},{"end":11176.736939,"id":6,"title":"Chapter 6: The Journey from Platform Nine and Three-Quarters","start":8890.128957},{"end":12950.763923,"id":7,"title":"Chapter 7: The Sorting Hat","start":11176.736939},{"end":14076.652902,"id":8,"title":"Chapter 8: The Potions Master","start":12950.763923},{"end":15918.2739,"id":9,"title":"Chapter 9: The Midnight Duel","start":14076.652902},{"end":17490.101882,"id":10,"title":"Chapter 10: Hallowe'en","start":15918.2739},{"end":18700.069864,"id":11,"title":"Chapter 11: Quidditch","start":17490.101882},{"end":20766.296848,"id":12,"title":"Chapter 12: The Mirror of Erised","start":18700.069864},{"end":21985.808844,"id":13,"title":"Chapter 13: Nicolas Flamel","start":20766.296848},{"end":23265.900839,"id":14,"title":"Chapter 14: Norbert the Norwegian","start":21985.808844},{"end":25329.318821,"id":15,"title":"Chapter 15: The Forbidden Forest","start":23265.900839},{"end":27916.578821,"id":16,"title":"Chapter 16: Through the Trapdoor","start":25329.318821},{"end":30243.98381,"id":17,"title"The big takeaway here is that the system is able to write and access
/private/var/mobile/Library/Caches/com.apple.nsurlsessiond/Downloads/com.audiobookshelf.app.XXXXXX/while downloading the temporary file and moving it into the user's library.
The
ENABLE_USER_SCRIPT_SANDBOXINGis already set to "no" in the app's build configuration. With help from this article I was able to determine the app configuration was correct.As seen by other users above, when the application is signed without the correct entitlements we receive a console message
iPhone kernel(Sandbox)[0] <Error>: Sandbox: Audiobookshelf(8348) deny(1) file-write-unlink /private/var/mobile/Library/Caches/com.apple.nsurlsessiond/Downloads/com.audiobookshelf.app.XXXXXXX/CFNetworkDownload_UyO830.tmpHope this helps! I believe it would be beneficial to have a notice posted as I see users potentially running into this.
@advplyr commented on GitHub (Jun 4, 2024):
Thanks, can the OP confirm if they were also sideloading? @xanthos84
@xanthos84 commented on GitHub (Jun 4, 2024):
yes sideloading the app.
need to see if i can switch to something like altstore,
as I use my own system to sign the apps - so its quite embarrassing to use something else 3rd party to get the app running like it should.
maybe i can get a TestFlight invitation?
@nichwall commented on GitHub (Jun 4, 2024):
There should currently be spots available in Testflight (a little over 1000 spots cleared 2 days ago)
@xanthos84 commented on GitHub (Jun 4, 2024):
brilliant news! just opted in!
@Jeor commented on GitHub (Jun 4, 2024):
Latest release installed via Altstore is no longer having the issue. Previously, Sideloadly was used unsuccessfully FWIW.
@megawubs commented on GitHub (Jun 7, 2024):
I also ran into this problem earlier this week. For me it happened because I didn't have enough free space on my iPhone. After cleaning a few gbs up, the download succeeded.
@I-Would-Like-To-Report-A-Bug-Please commented on GitHub (Aug 6, 2024):
Have same thing. Sideloadly worked absolutely fine, but e-sign and scarlet are having issues.
@Tihersarc commented on GitHub (Oct 26, 2024):
Same issue here using e-sign on v0.9.76.
@cduckett85 commented on GitHub (Aug 1, 2025):
Having the same issue sideloading with feather; is there a workaround if installing IPA from iOS?
Edit: I was able to get this working by signing the app with feather and then installing with Sideloadly
@I-Would-Like-To-Report-A-Bug-Please commented on GitHub (Aug 1, 2025):
I was able to get by a chance of luck into Testflight so I never tried any other options, if it's still full there's Prologue Testflight too which I think had still spaces open few days ago.
@Tihersarc commented on GitHub (Aug 1, 2025):
I ended up using LiveContainer through SideStore.
@11iq commented on GitHub (Aug 1, 2025):
ipa sideloaded via Feather failed. Worked via LiveContainer. Thanks @Tihersarc