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[Bug]: Download In Android App Does Not Work #360

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opened 2026-04-24 23:17:46 +02:00 by adam · 17 comments
adam commented 2026-04-24 23:17:46 +02:00
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Originally created by @weswitt on GitHub (Dec 9, 2022).

Describe the issue

I cannot download books in the Android app. Using the browser the downloads work just fine. In the Android app I click on the download button and it does nothing. The progress just stays at 0%. This could certainly be something I did with the config but i don't see it.

Steps to reproduce the issue

  1. Try to download a book

Audiobookshelf version

2.2.5

How are you running audiobookshelf?

Debian/PPA

Originally created by @weswitt on GitHub (Dec 9, 2022). ### Describe the issue I cannot download books in the Android app. Using the browser the downloads work just fine. In the Android app I click on the download button and it does nothing. The progress just stays at 0%. This could certainly be something I did with the config but i don't see it. ### Steps to reproduce the issue 1. Try to download a book ### Audiobookshelf version 2.2.5 ### How are you running audiobookshelf? Debian/PPA
adam added the bugunable to reproduce labels 2026-04-24 23:17:46 +02:00
adam closed this issue 2026-04-24 23:17:46 +02:00
adam commented 2026-04-24 23:17:47 +02:00
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@weswitt commented on GitHub (Dec 9, 2022):

also of note is that streaming works.

i just noticed that eventually the i got a notification that the download finished but could no create library item.

@weswitt commented on GitHub (Dec 9, 2022): also of note is that streaming works. i just noticed that eventually the i got a notification that the download finished but could no create library item.
adam commented 2026-04-24 23:17:47 +02:00
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@hobesman commented on GitHub (Dec 9, 2022):

We're you able to set a folder for downloading to? And it said something to the effect of "Access granted" for that folder?

@hobesman commented on GitHub (Dec 9, 2022): We're you able to set a folder for downloading to? And it said something to the effect of "Access granted" for that folder?
adam commented 2026-04-24 23:17:48 +02:00
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@weswitt commented on GitHub (Dec 9, 2022):

yes. in fact i tried creating a new directory on my phone and setting ab to use it. i got the notification that the permission was set, but downloading seems to do nothing.

i can see in the ab server log that the phone is connecting:

Dec 09 09:50:17 audiobookshelf audiobookshelf[595]: [2022-12-09 09:50:17] INFO: [Server] Socket Connected Ou3U9_djYaJ4HS6qAAAZ

@weswitt commented on GitHub (Dec 9, 2022): yes. in fact i tried creating a new directory on my phone and setting ab to use it. i got the notification that the permission was set, but downloading seems to do nothing. i can see in the ab server log that the phone is connecting: Dec 09 09:50:17 audiobookshelf audiobookshelf[595]: [2022-12-09 09:50:17] INFO: [Server] Socket Connected Ou3U9_djYaJ4HS6qAAAZ
adam commented 2026-04-24 23:17:48 +02:00
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@advplyr commented on GitHub (Dec 10, 2022):

What device are you using and what version of Android?

Have you tried a small book or podcast episodes incase it is just going very slow?

Initially the downloads will go into the downloads folder on your device, can you check that folder to see if they are in there.

@advplyr commented on GitHub (Dec 10, 2022): What device are you using and what version of Android? Have you tried a small book or podcast episodes incase it is just going very slow? Initially the downloads will go into the downloads folder on your device, can you check that folder to see if they are in there.
adam commented 2026-04-24 23:17:48 +02:00
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@weswitt commented on GitHub (Dec 10, 2022):

i'm using a pixel 6 pro running android 13. and i see nothing is the device's download folder.

@weswitt commented on GitHub (Dec 10, 2022): i'm using a pixel 6 pro running android 13. and i see nothing is the device's download folder.
adam commented 2026-04-24 23:17:49 +02:00
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@weswitt commented on GitHub (Dec 10, 2022):

i just reproduced the problem on a pixel 3xl running android 12. same exact problem. is there anyway to collect logs are other diagnostics on the phone to see what is wrong?

@weswitt commented on GitHub (Dec 10, 2022): i just reproduced the problem on a pixel 3xl running android 12. same exact problem. is there anyway to collect logs are other diagnostics on the phone to see what is wrong?
adam commented 2026-04-24 23:17:49 +02:00
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@weswitt commented on GitHub (Dec 10, 2022):

what i do see eventually is that the download fails

image

@weswitt commented on GitHub (Dec 10, 2022): what i do see eventually is that the download fails ![image](https://user-images.githubusercontent.com/15125944/206877836-db274916-d6c5-49c4-b5eb-8c165552f809.png)
adam commented 2026-04-24 23:17:50 +02:00
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@advplyr commented on GitHub (Dec 11, 2022):

That's good to know that it is not working on another device. This makes me think it is something with your server.
Are you connecting to your server through a local ip address or how is your server setup?

@advplyr commented on GitHub (Dec 11, 2022): That's good to know that it is not working on another device. This makes me think it is something with your server. Are you connecting to your server through a local ip address or how is your server setup?
adam commented 2026-04-24 23:17:50 +02:00
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@weswitt commented on GitHub (Dec 11, 2022):

my server is setup according to the instructions. i can access the library and all functions EXCEPT download. i am accessing ab via an external URL and i'm using SSL. are there any issues using SSL and downloads??

@weswitt commented on GitHub (Dec 11, 2022): my server is setup according to the instructions. i can access the library and all functions EXCEPT download. i am accessing ab via an external URL and i'm using SSL. are there any issues using SSL and downloads??
adam commented 2026-04-24 23:17:50 +02:00
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@advplyr commented on GitHub (Dec 11, 2022):

It is possible. If you can try this using your local ip address that would be helpful to determine if this has to do with SSL

@advplyr commented on GitHub (Dec 11, 2022): It is possible. If you can try this using your local ip address that would be helpful to determine if this has to do with SSL
adam commented 2026-04-24 23:17:51 +02:00
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@weswitt commented on GitHub (Dec 11, 2022):

OK that is the issue. i just disabled SSL and now downloads work.

this is a pretty serious bug because it means that the website/service has to be run unsecure. i really don't like sites to be unsecure like this. can this be fixed??

@weswitt commented on GitHub (Dec 11, 2022): OK that is the issue. i just disabled SSL and now downloads work. this is a pretty serious bug because it means that the website/service has to be run unsecure. i really don't like sites to be unsecure like this. can this be fixed??
adam commented 2026-04-24 23:17:51 +02:00
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@advplyr commented on GitHub (Dec 11, 2022):

Many people including myself run our server with SSL without this issue. This is likely to do with your network or how you have setup your server.
This does not appear to be an issue with Abs. I recommend joining the discord or matrix server since users are there with all types of setups using SSL.

@advplyr commented on GitHub (Dec 11, 2022): Many people including myself run our server with SSL without this issue. This is likely to do with your network or how you have setup your server. This does not appear to be an issue with Abs. I recommend joining the discord or matrix server since users are there with all types of setups using SSL.
adam commented 2026-04-24 23:17:52 +02:00
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@weswitt commented on GitHub (Dec 11, 2022):

my config is very straight forward. using an nginx web server with the following site config:

server
{
listen 443 ssl;
server_name ab.mydomain;

    access_log /var/log/nginx/audiobookshelf.access.log;
    error_log /var/log/nginx/audiobookshelf.error.log;

    ssl_certificate      /etc/nginx/ssl.crt/mydomain.crt;
    ssl_certificate_key  /etc/nginx/ssl.crt/mydomain.key;

    location / {
                 proxy_set_header X-Forwarded-For    $proxy_add_x_forwarded_for;
                 proxy_set_header  X-Forwarded-Proto $scheme;
                 proxy_set_header  Host              $host;
                 proxy_set_header Upgrade            $http_upgrade;
                 proxy_set_header Connection         "upgrade";

                 proxy_http_version                  1.1;

                 proxy_pass                          http://127.0.0.1:13378;
                 proxy_redirect                      http:// https://;
               }

}

@weswitt commented on GitHub (Dec 11, 2022): my config is very straight forward. using an nginx web server with the following site config: server { listen 443 ssl; server_name ab.mydomain; access_log /var/log/nginx/audiobookshelf.access.log; error_log /var/log/nginx/audiobookshelf.error.log; ssl_certificate /etc/nginx/ssl.crt/mydomain.crt; ssl_certificate_key /etc/nginx/ssl.crt/mydomain.key; location / { proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for; proxy_set_header X-Forwarded-Proto $scheme; proxy_set_header Host $host; proxy_set_header Upgrade $http_upgrade; proxy_set_header Connection "upgrade"; proxy_http_version 1.1; proxy_pass http://127.0.0.1:13378; proxy_redirect http:// https://; } }
adam commented 2026-04-24 23:17:52 +02:00
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@Dob4115 commented on GitHub (Dec 24, 2022):

@weswitt , I had a similar problem: I would tap the download icon and nothing would happen. No progress, no indication of tap, nothing. I realized that I had created multiple local download folders (one for each library). When I removed all but one, local download (of podcasts) worked fine.

@advplyr Should I create a new issue for this? (multiple local download folders keep user from downloading)

@Dob4115 commented on GitHub (Dec 24, 2022): @weswitt , I had a similar problem: I would tap the download icon and nothing would happen. No progress, no indication of tap, nothing. I realized that I had created multiple local download folders (one for each library). When I removed all but one, local download (of podcasts) worked fine. @advplyr Should I create a new issue for this? (multiple local download folders keep user from downloading)
adam commented 2026-04-24 23:17:53 +02:00
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@advplyr commented on GitHub (Dec 24, 2022):

@Dob4115 I just tested this by creating multiple local folders and downloaded audiobooks to each one. It works on Pixel 6 Android 12. There are a few issues with the download that I have seen that you may be running into but I don't think it has to do with multiple folders.

Feel free to join the discord or matrix server to discuss your particular issue.

I'm closing this because the original issue is not a problem with Abs as far as I know.

@advplyr commented on GitHub (Dec 24, 2022): @Dob4115 I just tested this by creating multiple local folders and downloaded audiobooks to each one. It works on Pixel 6 Android 12. There are a few issues with the download that I have seen that you may be running into but I don't think it has to do with multiple folders. Feel free to join the discord or matrix server to discuss your particular issue. I'm closing this because the original issue is not a problem with Abs as far as I know.
adam commented 2026-04-24 23:17:53 +02:00
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@Dob4115 commented on GitHub (Dec 25, 2022):

No problem. Pixel 4a, Android 13 here.

@Dob4115 commented on GitHub (Dec 25, 2022): No problem. Pixel 4a, Android 13 here.
adam commented 2026-04-24 23:17:53 +02:00
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@p6002 commented on GitHub (Oct 25, 2023):

Same here. The android app is buggy. If it doesn't download just restart it a few times. But it should work automatically, in addition there is no automatic download from the server, you can only download manually.

@p6002 commented on GitHub (Oct 25, 2023): Same here. The android app is buggy. If it doesn't download just restart it a few times. But it should work automatically, in addition there is no automatic download from the server, you can only download manually.
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Reference: starred/audiobookshelf-app#360