Unable to Log Into iOS Application #233

New Issue

2026-04-24T23:13:43+02:00

adam commented

2026-04-24 23:13:43 +02:00

Originally created by @silentArtifact on GitHub (Jul 13, 2022).

I've had this issue for a little while now; tried using newly created users, with no luck. Able to log in to web GUI from the same phone, on the same network connection, but not via the iOS App.

Steps to reproduce

Enter server address
Enter credentials
Tap "Submit"

Expected behaviour

Should be logged in as that account.

Actual behaviour

Get back the error message "Invalid user or password"

Environment data

Audiobookshelf Version: 0.9.51 (11)

Android App?
iOS App?

iOS Issue

iOS Version: 15.5

iPhone model: iPhone 13 Mini

Originally created by @silentArtifact on GitHub (Jul 13, 2022). I've had this issue for a little while now; tried using newly created users, with no luck. Able to log in to web GUI from the same phone, on the same network connection, but not via the iOS App. ### Steps to reproduce 1. Enter server address 2. Enter credentials 3. Tap "Submit" ### Expected behaviour - Should be logged in as that account. ### Actual behaviour - Get back the error message "Invalid user or password" ### Environment data Audiobookshelf Version: 0.9.51 (11) - [ ] Android App? - [X] iOS App? #### iOS Issue iOS Version: 15.5 iPhone model: iPhone 13 Mini

adam added the bug label 2026-04-24 23:13:43 +02:00

adam closed this issue

2026-04-24 23:13:44 +02:00

adam commented

2026-04-24 23:13:44 +02:00

@advplyr commented on GitHub (Jul 13, 2022):

I'm not able to reproduce this issue. Are you going through a reverse proxy or a local ip address? Are you entering "http://" or "https://" in front of the server address?

@advplyr commented on GitHub (Jul 13, 2022): I'm not able to reproduce this issue. Are you going through a reverse proxy or a local ip address? Are you entering "http://" or "https://" in front of the server address?

adam commented

2026-04-24 23:13:46 +02:00

@silentArtifact commented on GitHub (Jul 13, 2022):

I'm using a reverse proxy, through cloudflare, definitely entering the "appropriate" "https://" in front, too. It seems to find the server, as the last time I mis-typed the address it notes that it failed to ping a server.

@silentArtifact commented on GitHub (Jul 13, 2022): I'm using a reverse proxy, through cloudflare, definitely entering the "appropriate" "https://" in front, too. It seems to find the server, as the last time I mis-typed the address it notes that it failed to ping a server.

adam commented

2026-04-24 23:13:47 +02:00

@advplyr commented on GitHub (Jul 13, 2022):

Can you check the server logs? It should show an error for a failed login attempt.
Have you tried using your local ip address to see if that works?

@advplyr commented on GitHub (Jul 13, 2022): Can you check the server logs? It should show an error for a failed login attempt. Have you tried using your local ip address to see if that works?

adam commented

2026-04-24 23:13:48 +02:00

@silentArtifact commented on GitHub (Jul 13, 2022):

OK, logs just show a "[Auth] Failed login attempt 1 of 10" message. I'll try the direct IP address approach and let you know. And thanks!

@silentArtifact commented on GitHub (Jul 13, 2022): OK, logs just show a "[Auth] Failed login attempt 1 of 10" message. I'll try the direct IP address approach and let you know. And thanks!

adam commented

2026-04-24 23:13:48 +02:00

@silentArtifact commented on GitHub (Jul 13, 2022):

OK, looks like it's the same thing with direct IP connection too.

@silentArtifact commented on GitHub (Jul 13, 2022): OK, looks like it's the same thing with direct IP connection too.

adam commented

2026-04-24 23:13:48 +02:00

@advplyr commented on GitHub (Jul 13, 2022):

Does the account have any spaces in the username or password?
Can you try creating a new user username "test" password "test" if you haven't done something like that already

@advplyr commented on GitHub (Jul 13, 2022): Does the account have any spaces in the username or password? Can you try creating a new user username "test" password "test" if you haven't done something like that already

adam commented

2026-04-24 23:13:49 +02:00

@silentArtifact commented on GitHub (Jul 13, 2022):

No spaces or special characters, and yeah, I tried making a test/test... and just realized it auto-captialized the "T" in test. Tried it lowercase, that worked. My main account is in camel case. Going to try with no capital letters.

@silentArtifact commented on GitHub (Jul 13, 2022): No spaces or special characters, and yeah, I tried making a test/test... and just realized it auto-captialized the "T" in test. Tried it lowercase, _that_ worked. My main account is in camel case. Going to try with no capital letters.

adam commented

2026-04-24 23:13:49 +02:00

@silentArtifact commented on GitHub (Jul 13, 2022):

Annnnd that was it, it didn't like the capital letters in the username!

@silentArtifact commented on GitHub (Jul 13, 2022): Annnnd that was it, it didn't like the capital letters in the username!

adam commented

2026-04-24 23:13:50 +02:00

@advplyr commented on GitHub (Jul 13, 2022):

This needs to be fixed then because the username shouldn't be case-sensitive. At least I made the web app so it isn't.

@advplyr commented on GitHub (Jul 13, 2022): This needs to be fixed then because the username shouldn't be case-sensitive. At least I made the web app so it isn't.

adam referenced this issue

2026-04-24 23:58:09 +02:00

[PR #233] [MERGED] Show server version in drawer #1394

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Reference: starred/audiobookshelf-app#233