Purchase failed and haven't receive the refund. #323

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opened 2025-12-30 02:20:38 +01:00 by adam · 1 comment

adam commented 2025-12-30 02:20:38 +01:00

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Originally created by @williamjin1992 on GitHub (Nov 27, 2021).

Hi:
I purchased two times in this month, but the first payment is not successfully capture by your system, then I made another payment as you suggested and it is successful. But two weeks now I haven’t receive the refund by my bank now. Can you help me find out what’s happening?

Originally created by @williamjin1992 on GitHub (Nov 27, 2021). Hi: I purchased two times in this month, but the first payment is not successfully capture by your system, then I made another payment as you suggested and it is successful. But two weeks now I haven’t receive the refund by my bank now. Can you help me find out what’s happening? 

adam closed this issue 2025-12-30 02:20:38 +01:00

adam commented 2025-12-30 02:20:39 +01:00

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@MatthiasKerbl commented on GitHub (Nov 27, 2021):

Hi @williamjin1992,

I am sorry for the inconvenience.
Since all our payments get processed through our payment provider Paddle you have to report your issue to the Paddle support.
I can see you were already in contact with Paddle, please write them again about the refund.

Cheers,
Matthias

@MatthiasKerbl commented on GitHub (Nov 27, 2021): Hi @williamjin1992, I am sorry for the inconvenience. Since all our payments get processed through our payment provider Paddle you have to report your issue to the Paddle support. I can see you were already in contact with Paddle, please write them again about the refund. Cheers, Matthias

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Reference: starred/AlDente-Battery_Care_and_Monitoring#323